cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Community
English
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: FILE UPLOAD NOT WORKING ANYMORE

Labels:

Why won't my files upload?

Bill O.4
Explorer | Level 3
‎11-01-2016 08:23 AM
Go to solution

Wondering why, without having made any changes to my computer or wifi connection, my files won't upload?

Labels:
  • 0 Likes
  • 4 Replies
  • 11.9K Views
0 Likes
1 Accepted Solution

Accepted Solutions

310EI
Super User
‎11-09-2016 09:44 AM
Go to solution

Hello, Bill & LorenzO...

 

How much storage space does it show when you look here (eg: 575 MB of 2 GB used)?

 

Downloading files will always be faster than initially uploading large amounts of folders/files to your Dropbox account. That's because our Internet Service Provider's upload speeds are always much slower than download speeds.

 

Example: We have 15 MB download but only 512 Kbps upload which makes uploading 25 GB folders horrendously slow (our upload speed is 1/30th of our download speed).

 

If you're currently using the web interface to upload your files (20 GB maximum) then I'd recommend installing Dropbox's Desktop Client (allows files larger than 20 GB and it will be faster).



RELATED HELP CENTER ARTICLES:


THINGS TO TRY WHEN UPLOADING LARGE FILES:

  1. Connect your computer with an Ethernet cable vs WiFi connection (helps, but it's minimal).
  2. If you're connecting your computer through a WiFi connection, then shut off WiFi to your other devices (eg: phones, tablets, Roku and other computers).
  3. Don't upload files from multiple devices at the same time.
  4. Don't use your internet connection for anything else while uploading (eg: surfing, VOIP calls, Skype, Roku streaming, etc).

 

View solution in original post

4 Replies 4

Mark
Super User II
‎11-01-2016 08:50 AM
Go to solution
What does Dropbox say if you mouse over its icon on your status bar?

 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

0 Likes

Bill O.4
Explorer | Level 3
‎11-09-2016 04:31 AM
Go to solution

Suggestion that there were too many files on our account.  However, other computers are able to upload excel files.  Also, I can upload files other than excel.  

0 Likes

Lorenz0
New member | Level 2
‎11-09-2016 07:16 AM
Go to solution

Since two weeks, file upload from browser (desktop) isn't working at all,

always error.

Dropbox Pro account, Win 7, Explorer and Chrome, normal and incognito mode.

Please help

0 Likes

310EI
Super User
‎11-09-2016 09:44 AM
Go to solution

Hello, Bill & LorenzO...

 

How much storage space does it show when you look here (eg: 575 MB of 2 GB used)?

 

Downloading files will always be faster than initially uploading large amounts of folders/files to your Dropbox account. That's because our Internet Service Provider's upload speeds are always much slower than download speeds.

 

Example: We have 15 MB download but only 512 Kbps upload which makes uploading 25 GB folders horrendously slow (our upload speed is 1/30th of our download speed).

 

If you're currently using the web interface to upload your files (20 GB maximum) then I'd recommend installing Dropbox's Desktop Client (allows files larger than 20 GB and it will be faster).



RELATED HELP CENTER ARTICLES:


THINGS TO TRY WHEN UPLOADING LARGE FILES:

  1. Connect your computer with an Ethernet cable vs WiFi connection (helps, but it's minimal).
  2. If you're connecting your computer through a WiFi connection, then shut off WiFi to your other devices (eg: phones, tablets, Roku and other computers).
  3. Don't upload files from multiple devices at the same time.
  4. Don't use your internet connection for anything else while uploading (eg: surfing, VOIP calls, Skype, Roku streaming, etc).

 

Need more support?